Shipped orders may be subject to a refund according to the conditions mentioned and within 48 hours of receipt of the package.
To be eligible for a return, you must send us an email with a video upon receiving your NovaMagik product, showing the box before opening it and a continuous video demonstrating the defect or order error.
To start a return, you can contact us at info@novamagik.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@novamagik.com.
Damage and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as customized products (like special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. After receiving written confirmation of the return approval.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Regulations and restrictions
Orders shipped may be subject to a refund under the conditions mentioned and within 48 hours following the receipt of the package.
If more than 15 business days have passed since we approved your return, please contact us at info@novamagik.com.